Job Title: Operations Manager
Job Summary:
The Home Care Office Manager plays a key role in ensuring the smooth daily operations of our home care agency. This individual is responsible for overseeing administrative functions, managing office staff, coordinating caregiver schedules, and maintaining compliance with regulatory requirements. The ideal candidate will have strong leadership skills, excellent organizational abilities, and a passion for delivering high-quality home care services.
Key Responsibilities:
Office Administration & Operations
- Oversee daily office operations to ensure efficiency and organization.
- Manage office supplies, equipment, and overall office functionality.
- Maintain accurate and up-to-date client and employee records.
- Handle phone calls, emails, and inquiries from clients, caregivers, and partners.
Staff Management & Scheduling
- Supervise office staff and provide support to caregivers as needed.
- Coordinate and manage caregiver schedules to ensure proper client coverage.
- Assist with recruiting, hiring, onboarding, and training new caregivers.
- Address employee concerns and provide guidance on policies and procedures.
Client Relations & Customer Service
- Serve as a primary point of contact for clients and their families.
- Ensure excellent customer service and timely resolution of client concerns.
- Maintain strong relationships with clients, caregivers, and healthcare partners.
Compliance & Documentation
- Ensure compliance with state and federal home care regulations.
- Maintain up-to-date licensing, certifications, and other required documentation.
- Assist in audits and quality assurance processes.
Financial & Billing Support
- Assist with payroll processing, billing, and invoicing.
- Manage timekeeping records for caregivers.
- Support budgeting and financial reporting as needed.
Qualifications & Skills:
- Previous experience in office management, healthcare administration, or a similar role (preferably in home care or healthcare).
- Strong leadership, problem-solving, and decision-making abilities.
- Excellent communication and interpersonal skills.
- Proficiency in scheduling software, Microsoft Office Suite, and administrative tools.
- Knowledge of home care regulations and best practices is a plus.
- Ability to multitask and work efficiently in a fast-paced environment.
Benefits:
- Competitive salary
- Health benefits (if applicable)
- Paid time off
- Professional development opportunities
- Supportive and rewarding work environment
If you are a motivated and organized professional with a passion for home care, we’d love to hear from you! Apply today to join our dedicated team.
Job Type: Full-time – Monday-Friday (9am-5pm)
Annual Salary: $50,000 – $60,000
Job Location: 640 Brighton Ave, Portland, ME, 04102